I was working in Relisource Technolies Ltd. (RTL) for almost 2 years before I came to Marquette. As an employee of this outsourcing company, there was opportunity to work with partners in USA like Electronic Arts (EA), Network Intelligence Corporation (NIC), PanGo Networks and Guaranteed Rate Incorporation (GRI).  Later after working for 1 year I was promoted to become a team lead of 5 developers and 2 quality assurance engineers. I had to make an Incentive/ Commission management system namely, ICM for GRI (Guaranteed Rate Incorporation). GRI is mainly a Chicago based mortgage company.

As a part of our offshore duty, we had to do lot of repository access, remote testing and deployment, and remote desktoping. But one part of my job as a team lead along with our program manager was to talk with Michael and Maria Picario for requirement analysis on every Wednesday. They were not computer people but they know what they want and what they do with the current system. You know, for a computer engineer to understand how they give incentive based on number of loans, mortgage or leads they have processed, this was a hard job. Every month there was a WebEX session to show our current standing of the system. Even our CTO Zomana Majid would join us in the conference from Boston. Again just before finishing our project GRI introduced us to their computer guy, Darwin Day.  His coming really helped as he understood the hard work that goes to achieve such requirements.

As you know that WebEX is a great tool. You can schedule, invite, protect your meeting. WebEX gives you a vnc like tool so that everyone in the conference can share your desktop. And you can see who is coming and leaving the meeting. You can do instant messaging too. However, what they did not have early was voip conferencing. Now in their latest edition they have that facility.

I remember when I used to show demo to all those people, I had to bring the LAN phone near my PC (I did not have a laptop), dial a conference number, tell my conference id and who I am and had to listen to some music before anyone came to announce. Then, on one hand I shared my desktop so everyone one can see what I did, and one the other hand, talked in the phone and responded to all the query at the same time.  

I really thought that it would had been great if voip facility was there with WebEX. I am glad that they have it now.